At Blue-Octaria Software, we strive to deliver the highest quality software development and digital solutions. However, we understand that situations may arise where you need to modify or cancel your service request. This policy outlines our terms regarding cancellations and refunds.

1. Service Cancellation

1.1. Client-Initiated Cancellation
Clients may cancel their project or service by submitting a written request to info@blueoctaria.com.
Cancellations will only be effective once confirmed by our team.

1.2. Company-Initiated Cancellation
Blue-Octaria Software reserves the right to cancel a service due to unforeseen circumstances, non-cooperation, or violation of terms. In such cases, clients will be notified, and a partial refund may be provided at our discretion.

2. Refund Eligibility

Refunds are subject to specific conditions based on the nature and stage of the project:

• Before Project Commencement:
  Full refund will be issued if the project has not yet started and no resources have been allocated.

• After Project Initiation:
  Partial refund may be provided based on the percentage of work completed and resources utilized.

• After Project Completion:
  No refunds will be issued once the final deliverables have been provided or deployed.

3. Non-Refundable Services

The following services are non-refundable:

• Consultation or discovery sessions.

• Domain registration, hosting, and third-party software purchases.

• Custom development services once the project has entered the execution stage.

• Maintenance, retainer, or subscription-based services.

4. Refund Processing

All approved refunds will be processed within 7–10 business days of confirmation.
Refunds will be credited to the original payment method used by the client.

5. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment provider.

• Contact your credit card company; processing time may vary.

• If issues persist, please reach out to info@blueoctaria.com for assistance.

6. Dispute Resolution

If a refund or cancellation dispute arises, both parties agree to first attempt an amicable resolution through direct communication. If unresolved, the matter will be governed by the laws of California, USA, and handled in the courts of San Francisco.

7. Policy Updates

Blue-Octaria Software reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be reflected on this page with an updated date.

8. Contact Us

For any refund or cancellation-related inquiries, please contact:

 Email: info@blueoctaria.com
Phone: (832) 951-0127
  Address: 1801 Main St Suite 1356, Houston, TX 77002